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| - I used to like the food, but I hate the service.
I have been a loyal customer to this place for many years. I used to like the food here. However, for recent visits, the service was VERY BAD.
They got a dim sum special on weekday. So I came on Remembrance Day, which was a weekday. However, when the bill came out, it was not on special. There was no sign in the restaurant, and the waiters did not tell me. If I knew it was not on special, I probably would not come here. Remembrance Day is not a public holiday, and they were charging customers without telling them.
2nd time I went, we order dim sum, but we did not order for tea. I explicitly told them I wanted water only. Then when the bill came out, they charge me for tea. I was like WTF, and the waiter told me the food was cheap, so they were going to charge me for tea. I decided to not tip since they charged me extra. Then when the broke my bill, they took changes directly from friends hand and forced us to tip.
3rd time I went (I don't know why I still went), the waitress messed up my order. She put the wrong order in. I pointed out, and she said she would fix it and we sent the dish back. However, I did not notice on the spot, but I got charged for 2 dishes that she messed up.
TLDR: the waitress is super weird and does not understand customer service. The food is good, but the service is HORRIBLE.
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