I went there once and ate at the bar. Service was good. I ordered tilapia grilled. The fish was chewy and i could tell it was previously frozen. Which by itself is okay, but this cut was old. I didn't finish it as I was actually worried about food poisoning. Overall the restaurant was not crowded. In fact I've walked by a few times since at various times and never see it to crowded. Bad sign, IMO, as then maybe food gets dated as it's not pushed.
I haven't been back since my first time there. Surprised it gets 4 stars, but then I noticed alot of 5 stars- really. Maybe employees? Just saying. Also less than a total of 100 reviews which again points to little customer traffic, I think. Sad as it's a great location.