I hate to be a complainer, but these guys did such a half-asked job on my oil change (something soooo simple) i feel like i should give my 2 cents.
i made an appt online for 6pm the following day. The next day, the boss calls and says that spot isnt open, but if we needed high mileage oil, i could drop it off that night and it could get done the next day. That worked out perfect bc i work 9-5 and an actual appt before 6pm wouldnt be possible. Plus, our car is at 108k and needed high milage oil. So we drop off the car.... no envelopes or pens to write down information. luckily i found an envelope in our car and borrowed a pen from advanced auto across the street.
So the next day we go to get the car. I asked if high milage oil was used. He said no because we didnt discuss it. (really?! -_-) I asked if they did the tire rotation. He said it wasnt needed.... Midas is known for complimentary tire rotations w/ an oil change so just do it instead of making BS excuses. I asked how the courtesy check went and he said everything came back ok which was also a lie bc we were told at our last oil change that the air filter will need replaced soon and a week later the check engine light came on... so clearly the courtesy check wasnt done bc everything wasnt ok. WHYYYYY do things half-asked?
Finally we go to leave and i realize the sticker inside the windshield wasnt updated for the oil change (!!!!!!!!!!!) We had to go back in and ask to get one printed. Seriously how to you mess up a simple oil change appt in multiple ways.
Too many mechanics in east end. I'll go elsewhere if a quick-fix problem occurs. For scheduled maintenance, i'll stick with the Midas in Monroeville- they were helpful, honest & did everything the right way.