This was the worst waste of money ever!!!
First of all- I called because I had a coupon and I wanted to use it to get my carpet cleaned. I didn't have any big stains but I have a cat and when my baby was born my cat peed in her room. I asked the associate if I would be able to get the stain out and if the coupon would cover it. She told me it would!!
On day of carpet cleaning the guy shows up super late. He comes in to "assess my carpet" and then hands me a paper to sign and then goes back outside for another 30 min. He comes in and tells me that my $59.99 coupon would not give me a sufficient clean but instead I needed to pay $140.00?!
I live in an apartment and it wasn't even dirty.
I have a small child so I wanted to make sure the carpets were perfect and I really just wanted the babies room cleaned.
After about 40 min the guy finally accepted the fact that I was not paying more than the coupon price and he got started.
TOTAL WASTE OF MONEY!!!!
When the guy left my entire carpet smelled really funny and the babies room smelled worse!!
I called the office to let them know that I was dissatisfied and the women at the front desk said she'd call me back- she never did.
I called again and was told the same thing.
After reading more reviews I realized that many other people have had similarly poor experiences.
I really really regret ever calling these people.
I have since gotten the smell out of my carpet by using baking soda and vinegar.
It worked fine.