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| - I really wanted to give this place a good review because some of the staff are amazing BUT there are just too many wrongs here. The breakdown is as follows:
Location! It's a bit far from downtown Toronto BUT there is a bus stop right outside the hotel which takes you to the subway. A short subway ride takes you to downtown. Totally worth it! There are many areas to shop and eat near the hotel.
Hotel- Although housekeeping did their absolute best with cleaning the hotel, the hotel itself is just worn down. Paint peeling, stains on the walls, vents pulling away from the walls, carpet terribly worn and look very dirty. In our bathroom, the ceiling looked as if it had a bubble above the shower (room 341) full of water. This hotel really could use some upgrades.
Staff- Munir is a very honest employee! My husband mistakenly gave him too much money for a tip but didn't realize it until later that evening. When he spoke to Munir the next day, he gave my husband the money back!!! We couldn't believe it. We TRULY appreciate his honesty!!
In Zachary's restaurant, we had a woman from the Ukraine (tall, blonde) who was a wonderful server. Sorry I don't remember her name!! Our orders were right, her suggestions were spot on and she was very helpful in giving us ideas on what time to go downtown to avoids traffic if we decided to drive.
Also, the woman that greeted us at Zachary's was very friendly and helpful. She was Asian and had dark chin length hair. Both of these ladies are an asset to your establishment.
Parking- $20 a day for self parking
Wifi- There is a charge
Pool- Nice pool. Goes up to 7ft.
Fitness- Saw a few treadmills. That's about it.
With a few upgrades, this Westin has great potential. Will definitely stay again because of the staff and cleanliness.
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