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  • My son (2.5 years old) was enrolled in swim lessons here at Lori's swim school in Scottsdale. We chose this place because they had great reviews and was guaranteed to be professional and teach him to swim in 2 months. During his 3rd swim lesson while the swim instructor was working with the other boy in the class, my son fell in the water and was unable to pull himself out. He was under long enough for my husband to notice that he was under the water, so he ran around the pool to the other side and pulled him out before the instructor, the assistant instructor AND the pool guard noticed what was going on. When he came out he was gasping for air and obviously freaked out. My husband sternly told the instructor that he couldn't believe he was saving our son from drowning at SWIM LESSONS. Long story short we quit the school and requested a refund. Afterwards we took him to the hospital to make sure he didn't inhale any water and they cleared him. The mother of the other boy in the class also quit and asked for a refund because she witnessed the whole incident and was very shook up. The owner of the school (Lori) apologized profusely and told us she took full responsibility, would meet all our demands, & would do whatever she could to make it right. Here we are a month later and the owner of the company just sent us an email saying that the refund for the swim lessons is sufficient and she won't be paying for our hospital bill. So obviously I'm furious, and disappointed that she would go back on her word. All I keep thinking is what would've happened if my husband wasn't there, how long would it have been before anyone noticed that my son was drowning? I have spoken to other parents in my Scottsdale mom's group and a client of mine that also attends Lori's and they both mentioned the instructors seem to be more distracted than normal lately. I was more than willing to handle this issue quietly and let a mistake be a mistake, but now I am extremely upset and disappointed in the way they are handling or rather, not handling this situation and will be taking further action.
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