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  • The Horror! I have been forced to go here because of limited options with my eye insurance and their close by location. Each time I go it is a newly eye opening lesson in ripping off customers. One time they ignored my insurance and tried to charge me full rate. Their darkening coating stinks, as it chipped off on both mine and my son's glasses. Their response? I must have left them sitting in a hot car--unlikely since I am blind as a bat without them. The last straw was the last visit when they just automatically upgraded me to the more expensive Trivex lenses for my son. Couldn't explain why that would be beneficial. When I wanted to know the characteristics of the lenses, they told me it was scratch resistant. My son's current glasses are horribly scratched and had the Trivex lens (bought from them). They said that resulted from how they were treated--My response was how would you expect a 5th grader to treat their glasses? I had to try to peek at their computer screen to see my alternatives--surprise! polycarbonate is cheaper and fully covered by my insurance. And, as of a couple of months later, much less scratched. But when I asked about the difference--"we don't know our new system doesn't tell us." Don't you sell glasses here? Unbelievable! I pulled out my phone and googled the difference in about 10 seconds, right in front of them. Polycarbonate is thinner too. Then they tried to tell me the polycarbonate didn't have the full UVA/UVB protection. An outright lie! The manager called me "Hon" as she lied to me. You had better educate yourself on your insurance benefits, and lens options before you go here! Am now going to LensCrafters in Peoria. Not perfect, but way better!
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