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  • Terrible customer service at central office. Need some old lab results (2009) from what used to be York Lanes health centre before Appletree took over (firing all the good doctors there, replacing some excellent staff - all w/o any warning to students or old employees). Here's what was told about obtaining medical records: "You have to go there to fill out form, they might be in storage, if they are you will have to pay more money, there is no way you can call them, they don't have a phone number, no I do not have a supervisor you can speak to, well yes I do have a boss, but they are in a meeting, no I do not know when they will be available, no I do not know their name, no you cannot request just one year or 2 pages of your records, it will cost 45.00, and you cannot fax the request," etcetera. And yes, I quote. I am expected to take a day off work, trek two hours to York, another 2 hours back, visit this office only to find out that the records I am after may be in storage, in which case I will have to spend additional money and time. Ridiculous. I am happy to hear that if I use them for a walk-in I might have a decent experience, but what hassle to need a few old lab results and to be treated so rudely. Anybody believe the York clinic has no phone number??? . I have always done these things by fax and mail...Guess I will get my primary to do the requisition - silly waste of my Dr's office time when all I need is a few pieces of paper. BTW is this clinic an American corporation? Sure has that kind of look and feel to it - definitely American management style.
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