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Attributes	Values
type	rev:Review
dateCreated	2015-09-19 00:00:00 (xsd:dateTime)
itemReviewed	Air Canada
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Hmm reboots seem to be a bit of a reoccurring issue.. In on air Canada flight AC864 from Montreal to London. I still have 3h 40mins of flight duration. It's a long flight and I was just getting comfy when my inflight entertainment starts crashing, acting up and being unresponsive. I didn't want to burden anyone so decided to try and deal with the issue by turning the screen off and on again myself. Nothing.. The screen won't even stay turned off after I eventually give up. After 45 mins of trying to play ANYTHING that would work. I brace my self and push the call button on my armrest for assistance. 15 mins later an attendant with a bottle of water walks by. Being an international frequent flyer for over 20 years and having worked in customer service for 4 years; I choose my words carefully when asking for help. "When you have a moment, could you come help me with the malfunction of the inflight entertainment? I'm really sorry but it seems to have crashed" oh ok I'll go reset it " you can reset it? Oh thanks that's great. Thank you so much I appreciate it." "Uhu but don't touch the screen when it reboots." "No problem I'll happily keep my hands to myself" I sit patiently waiting for the reset. The screen displays a message to confirm the reboot and I almost get exited that i can now watch something. But it didn't work, the buttons unresponsive. The girl comes back and sais "oh no you can't touch it yet you have to wait for the reboot". Even though I just watched the screen restart and didn't touch it. She goes on to tell me that I shouldn't have touched it. As she carried on talking over me while I try to tell her I didn't touch it. And if she would just let me speak for a second I would be able to tell her that the screen was malfunctioning before the reboot in a way that was clearly a hardware issue and that I really don't mind that much but it'd be a shame to not inform someone that it probably needed to be fixed because the next passenger would be stuck in the same scenario. She didn't want to listen she didn't want to know she didn't apologise or even seem like she cared. She flippantly offered me another seat but it seemed like a bother for her to offer but also the fact I was in a window seat with 2 sleeping strangers beside me, I really didn't want to be that person to just uproot and move. Maybe I should have. But then I'd be the asshole.. I honestly just tried to bring it to the attention of the crew discreetly and politely with a smile and instead I was treated as if I had complained about something in a way that someone would if they were ripped off. she had way more important things to worry about. I was just trying to be nice. But she looked at me like I peed on her fries! I don't have a sense of self entitlement but I did pay for this ticket and the least I expect is a smile or to at least pretend that you care instead of treating me like I'm keeping you from your responsibility. I get everyone has a bad day but please don't bring your attitude and sass to work when your working in a public facing role. Your representing Canada! I'm afraid it's these little things that just start to snowball up with Air Canada and yet again i find myself disappointed. Im so over it. From the refund policy on flights to the flight credit only lasting 1 year ( I live in Glasgow and there are no air canada flights for me to redeem the credit) and the bad attitude of your stewards I'm just over it and this was the cherry on the cake for me. Steer clear of air canada if your a nice person they're going to make you feel like your an asshole anyway. Maybe I should have just given them what they came to work prepared for. A bad attitude. The screen still isn't working.. Even budget airline Ryanair are better with customers.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Kayleigh

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