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| - I would not recommend you use Mopify. This cleaning company is not reliable nor clear on their policies and procedures. When I first called them on a Wed, they told me that they would have a cleaner for me by Saturday, and it was enough time. If not, I would have waited. They didn't have anyone, didn't call nor apologize. Then when I got a regular cleaner, the company was not clear about their policies or procedures.
I like to follow the rules since I'm new to cleaners. I had to extract info from the people that worked there about using a lockbox etc.. They should have told me. And then getting a hold of them by email/phone was annoying because they were not responsive. Or you would get somebody on email that didn't read your emails and help you.
They are based in Ottawa and don't know the Toronto region. They gave me a regular cleaner who lived an hour away for my place. This wasn't convenient for her, but she wouldn't say anything. Also, one of the cleaners broke my shelf, which I was not impressed with. And they would try and tack on extra time and charge me more, if they had to change cleaners, because their turnover rate is pretty high.
Patrick, the manager wasn't very clear, consistent or communicative when I would ask questions and his actions . This company isn't worth the price, and caused more stress than it was supposed to save. I have an independent cleaner now who I'm really happy with, is cheaper, she gets paid more and is so much easier to use. Mopify is not well run and not worth the price.
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