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| - We went here today for a nice date night. The first time I was here, it took my cousin and I 45 minutes to get a small pizza. I can understand if it's busy, but there were maybe 5 other people in the building divided between 2 groups. I didn't even get the pizza until I asked someone about it and then he checked to find it conveniently ready at that point. SURPRISE, it was cold! That was the first visit. Today, like I said earlier, my wife and I decided to give them a second chance. We got our names in and sat down. A minute later, the hostess told us we needed to throw away our water bottles. It's 110 out! My wife asked if we could keep them in her purse while we were here so they don't get hot in the car or wasted in the trash seeing as they were brand new. They said no, so we asked for the manager (Mark) who tried to force feed us some BS about Maricopa county setting that rule. Now, I work in the food industry and we don't allow outside food or beverage either, but if someone walks in with a bottle of water, we allow them to have it. We have had many many health inspections, with this occurring, and never once failed or got dinged for it! We told the Mark about our first visit and how we would never be back again and wouldn't even continue with this time except that we had a groupon as a gift. We left for a second to cool off and and came back a few minutes later and our wait went from 15 minutes to 25 minutes! The manager knew we were back and mumbled under his breath that our service would be better this time. We took our table once we were called and the waitress took our order. The food came out in a decent amount of time, actually. Before the food was delivered, my water was already empty. Not once were we checked on by the waitress or Mark. I'm actually surprised Mark didn't check on us, knowing we were upset. Point is, no one checked on us. Also, my drink remained empty for the duration of our visit. Here's something funny, they gave us such grief over a water bottle because "they don't know where it was processed" and "Maricopa county tells us to not allow it." Do you think they would say something to the family feeding their kids cereal from home two tables over from us? NOPE, not a word to them! Do NOT go here! Try another mellow mushroom if you must, but so far we are 2 for 2 with horrible experiences at this location. All my wife and I know is mellow mushroom as a company has struck out with us.
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