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  • Zero stars. Had an issue with the girlfriends car. Battery that was barely a year old was failing so I took it here because apparently all the Fletcher's where it was originally purchased at were bought out by Firestone. Silly me to think that a warranty usually is taken care of company wide. Turned away with a "we can't do anything you will have to take it back to the store you purchased it at (a previous Fletcher's now also a Firestone) and they will warranty it out for you." Great. The car is out front running because I know it won't start again, now I have to go from Tempe to BFE south Chandler in rush hour traffic in a car that I'm not completely sure will make it there. No concern that I may not make it that far. No offer to call the other store to make sure they will take care of it. No call to someone who could make a corporate decision to actually help a customer. No call to the battery supplier to see if they could get credit back on the battery so they could replace it at no cost to the store. (The battery supplier ended up doing just that a 100% credit to the store that did replace it) No willingness to want to make a customer that lives just down the street. Nothing. Just a feeling of hey that's not my problem take it somewhere else. Customer service? Major fail. (I don't like to rag on a shop but I've been in the auto service industry for 20+ years, starting as a tire buster/lube tech working my way up into sales then management, so I know a customer service fail when it happens) PS: This car needs two tires. My truck needs an oil change. My Saab needs struts, CV axles and a fuel filter. Maybe BSFS needs a secret shopper.
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