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| - I've now been here 3 times, and despite the first two times being quite lovely, I can honestly say today was the worst salon experience of my life - I honestly don't know if I can ever feel safe going to any salon again.
First, let me explain the first two visits. First time here was back in December. My BFF and I went for a manicure. My nails were a little short, but I went anyway. The lady talked me into a full set -the first I've ever had in my life. I really can't do long nails because I type too much in my job, but the guy listened to me and only did a small extension, just so they had more to color. I personally felt that he sanded my nails a little to thin, but the end result was so perfect and lovely! I couldn't stop smiling.
Never having had a full set before, I did my research. I cared for them, card for my cuticles, and three weeks later went in for a polish change and a fill. Again, lovely job. At first, I had to remind the girl that they needed trimming, they were getting too long for me and my job, but she assured me she would sand them down, and she did. Perfect job, even better than before.
Then came today. You see, at this point, my extensions were almost grown out... Turn my hands upsidedown and you could see them. I was afraid if they got sanded again, they might crack, and... Also, I liked having the extra strength of the extra extension. I knew a fill would leave me with mostly natural nail that would be technically thin and potentially weak. But I've never done this - when DO you get a new set instead of a fill? According to WebMD, after six weeks, you should get a new extension put on, but they said they should be soaked off, never EVER torn or chipped off, as that pulls your natural nail more. Okay, sounded good, in I went, again with my BFF.
They first sat me with a young guy. I explained what I wanted, a new set, and he looked at me like I was crazy. "These are fakes?" Yes, I said, but I was due for a new set, just a short one please. "You mean a fill?" Uh, no. New set...? Isn't that a thing? My natural nail isn't so strong, and the extensions are almost grown out. Young guy talks in Chinese (I think) to another guy, the same one who first put my set. Even he looks baffled by this request, but says he'll do it and give me a new set. When they switch, the shift manager lady comes over and tells at him in Chinese. He apologized, stated he had an appointment and couldn't do mine, so the young man and him trade back. The Lady says something in Chinese to the young guy, and he starts again.
Then the lady sets the other guy at the station next to us... With my BFF. Um... We both walked in together. What about his "appointment"?
So, thus began the most painful nail experience ever. Young guy did not listen to me. I asked him to please soak off the nails. He said "Okay", but then proceeded to use a random extension piece to RIP OFF MY ACRILYCS! "Tell me if it hurts," he says as he shoves the plastic between the acrylics and my nails. EACH TIME I told him it hurt, asked him to soak them, please, and he would say "Okay," but then rip off another nail. I yelped every time. When he finished, my poor nails were in sheds!! "Forget the extensions," I said in stunned shock, "Just clean these up and put on a color, please. They're too thin, and it scares me." He and the other guy doing my friend's nails both say, no, the new set will cover them and fix them. I'm numb, terrified, and just absently agreed. They are nail techs, right? They know how to fix these things. I should relax and trust them.
Wrong. The young guy proceeded to give me extensions, but again refused to listen to me when I said they were to long. He kept saying he would "get it", but never did. Long and uneven. I told him again they were TOO LONG and he proceeded to file them roughly by hand, essentially beating my already sore and hurting nails - and he didn't even file them straight!! Square corners, round corners, and my left middle finger nail was literally pointing to the left, as he kept filing the right side of it. He slapped polish on it and... Some sort of top coat, but it wasn't even shiny. My fingers were swollen, bruised, and throbbing as he quickly gave me an awkward arm lotion massage (didn't even put lotion on a few of my fingers), gave me a ticket, and I was rushed to the front desk.
I was in such shock - I kid you not, numb shock - I didn't know what to say. The manager rang me up, but they young guy was right there watching. I paid and left, sobbing with my friend on the way home. In a weird way, I felt violated. They ripped my nails off and gave me a hideous manicure that was not what I asked for. I got the courage to call the manager (who they first said was out, and wouldn't be back until Wednesday, but who then called me back). He first said they don't soak nails off because customers don't want them soaked, and they charge extra for it. I explained I asked for the soak, but he ripped off my nails anyway
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