Customer service was mediocre. Our guest suite had a nice set up, however, our room was hot as hell! AC in hotel is turned off in all rooms so it took a few hours just to get it cool. There is no elevator so we had to lug all of our stuff up and down the stairs. We had coffee but no coffee maker?! Ugh OK. We asked for three extra towels but only got two... you get the picture.
Lots of things turned out to be a nuisance. Would never stay here again.