This is exactly the reason I go to Chick-fil-A! I went to the drive thru for breakfast at 6:20 am and 4 cars in front of me waiting to order and no cars at window. Took 5 minutes before I could order and another 4 minutes to get my order. Parking lot had few cars and was not busy inside. I ordered a meal to include coffee but was not asked what I would like in it. I get to the window and there was no good morning, no thank you, no question regarding whether I wanted cream and sugar, no acknowledgement that I was even there. I received my food which included my biscuit, a whopping 4 bo-rounds, which where luke warm, and black coffee. I will not return to this location for sure and will be very hard pressed to go to another Bojangles since this has been a trend when I visit this brand.