I'm so turned off from showing up and waiting my turn in line and someone in front holds a spot for a ridiculous amount of family or friends and cut in front of you. It's a regular line control issue that needs to to be addressed. It's one thing to all be walking up. But after waiting for 10 minutes to have one friend, than after your ridiculously long order and paying your friend orders then pays, then just when you think they are done another member and another and eventually what was a 10 minute wait, becomes a 20 minute wait, all to be told when you arrive there's so many orders in front of you it's 45 minutes wait now. I walked out and am struggling with my love for this place. Please address it because you will lose more customers for this kind of poor line management.