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| - From the moment we walked in and were seated, I felt that their process was off. There didn't seem to be clarity of roles between the staff. It took over 10 minutes to be greeted and served waters. I ordered the cheese bread appetizer and it was delicious, fresh, and served hot. Unfortunately that was the only part of the dinner that impressed me. I ordered the Feijoada, in which both the rice and beans/meat was served cold as if it was sitting around for the majority of the 40 minutes it took to get to our table. My girlfriend ordered the Brazilian steak with grilled veggies. The steak was pretty good, but the veggies were cold as well.
For meals that are priced $30 I would expect the to be served hot, especially on a night that didn't seem to be too busy. Normally, I chalk this up to an off night, based on all of the other positive reviews I see.
*** I feel that I need to point out what we observed with the owner. As we were paying the bill he apologized that 'we had to wait forever' for our bill (we didn't have to wait at all). He apologized to the table behind us "you have been waiting forever to order" (they already ordered). He apologized to another table "you have been waiting forever for waters". (they were done eating, paid their bill, and were leaving.) Basically, he was throwing his employees under the bus!! I feel he should have been focusing more on improving the process flow from the kitchen than blaming his servers. Maybe my food wouldn't have been cold. ***
Anyways, our server Marlon was very nice, funny, fast, and did an excellent job. I wanted to give him the credit that he is due, because I don't think he boss will.
PS, the lighting on the patio is horrible in the evening. The table next to us used the flashlights on their iphone to read the menu. After we pointed this out to the hostess, she lit some candles.
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