Fresh hot coffee clean facility. 3 present employees visible, no acknowledgment by any of them for almost 10 mins. 1 other customer being helped by what looked like the manager, lady in red shirt. Other two employees not sure what their duties were but got no help or acknowledgment from them. Manager was apologetic for the wait gave a 23 cent discount for the wait, whatever thanks I guess. I don't want anything free, I just don't like to wait for an empty cup to put my coffee in 10 mins.