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  • I've gone to Joe's Crab Shack many times. In the past, I'd have given this place more stars. Typically, the service is good, the food comes out well, and we generally leave satisfied. Last night was definitely the exception. My family and I went, and the place was packed. So I understood the delays in the waiter coming by - to a certain extent. I ordered iced tea and my usual steampot, with broccoli in lieu of the potatoes. They bring my iced tea, but no sweeteners out. It takes half an hour to track down our server to get sweeteners. Then my meal comes out, and it's missing many things. In the pot, there's crab, a couple shrimp and a sausage link, that's it. No broccoli, nothing. So they get the broccoli after a few minutes. Then I realize I didn't have any warmed butter, a knife to cut the sausage, an infamous bib, a cracker to break the crab shells, or most of the things that a waiter typically brings with an expensive steampot order (25.99). I ate the tiny broccoli portion and the shrimp while waiting for the server to come by to request the other things. Then of course it takes him 20 minutes to get them. By the time he came back, my crab was cold. Oh and I never got a refill on my drink. Then, suddenly when it was time to drop the bill off, our server was abruptly nice and had all the time in the world to laugh and smile with us. Clearly hoping for a bigger tip. Granted, he got 15 percent, but I probably won't be going back to this Joe's Crab Shack anytime soon.
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