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  • I want to let you in on a very disappointing evening me and my family had at Shula's 2 steak and sports on 6200 Quarry lane 44131. Let me just preface this by saying we have been there a total of 3 times, and they have been increasingly worse than the last. On the night in question we all ordered steaks. I got the filet(32.00) and my friend got the Strip. The complaint is not about the food. The food was PAR at best. When ordering a filet you expect an experience for your money. It wasn't anything special. Here is the problem. We had 1 coupon, and 2 25.00 gift certificates. The manager named "Al" told us that he could only accept a total of 50.00 per table.....so he would not accept the coupon. I asked "how is this so".....i mean gift cards are MONEY WE PAID FOR. Why not accept the coupon? Anyhow this is the bottom line. We have been there 3 times and have paid about 100.00 per visit. The service and the food have been below grade as far as im concerned. We still have 100.00 in gift cards that have an expiration date in April. Needless to say, the gift cards will go unused. NEVER GO TO SHULA'S. AND THE MANAGER "AL" HAS A LOT TO LEARN ABOUT CUSTOMER SERVICE.
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