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| - I really really wanted to like this place. I was so looking forward to trying a new place. We always stay at the same place every time we come to Vegas (which seems to be about every couple months.)
This was an awful experience from the second we walked into the building clear up to the time we got on the plane to fly home. We walk into the building and find a line of 3 people waiting for the front desk clerks. That's not too bad, right? Nope took us about 20 mins until it was our turn. Then we find out our RESERVATION was a FARCE. We paid for a larger room with a king bed. The woman says reservations are only suggestions not actually a guarantee!! Personally, I wanted to leave and see if our regular place (that always honors room reservations) was available, but we stayed and checked into the room with two double beds they claim were queens but cost the same as the larger with a king. I honestly was amazed that there was no kind of reaction from this woman when we complained. It must be completely normal to not honor people's paid reservations at this place!!
The shower is usually the first thing I want to do after flying across the country. So, off I go... There's no shower door or curtain. There's no way to turn the shower on/off unless you're standing there under the freezing cold/scalding hot water. You have to stand there under the hot/cold water to adjust it too because there's no way to reach the knob or turn the shower head away. As I'm showering I'm totally saturating the bathroom floor and toilet (recall there's no shower curtain or door). The best part, I've now made the bathroom floor more slippery than polished ice. I used the tiny bath mat, as well as a bath towel for the floor so I wouldn't fall. I am being extremely serious here. The floor is very slippery once wet. The shower head puts out the horrible old fashioned motel 6 "mist-like" water pressure that doesn't accomplish anything but wetting the floor. I took a plastic cup into the shower with me to collect water to pour on my head so I could rinse the shampoo/conditioner out. The soap is so tiny it's honestly almost impossible to soap up the wash cloths.
The walk to the room 2033 was long and arduous. Done hanging out on Fremont, up "the alley", across the street, across the casino floor, up a giant escalator, down some steps, down a hall, across a bridge, up an elevator, down a hall, finally at the room. Imagine all the stages of drunken and weird a single woman might find in the maze I just described.
The bed is made up with flat sheets instead of fitted. So, the bottom sheet buggers up and you end up sleeping on wrinkles the size of canyons. The pillows are heavy, hard feather pillows that quickly go flat.
Normally when we leave Vegas we just leave, and go about our way. Well, The Grand called us twice after we left. We, at this point, were at the airport trying to go through security, etc. After another missed call, we finally call them back. It seems they wanted to know if we checked out. Well, of course we did. So, make sure you do the "check out procedure properly" or they will haunt you.
After this very long but hopefully somewhat amusing tale, I/we would never ever stay here again.
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