I have been here a few times now and have had a great experience each time. Jessica and Maj have both cut my hair and both did a fantastic job. They always get me right in, the longest I've had to wait is probably 5 minutes. Everybody is super friendly and goes out of their way to be helpful and considerate, not just to the customers but also to their coworkers--I have seen girls sweeping each other's stations multiple times without being asked. They take their time to make sure my haircut is straight and blended well so I don't have to be put in the awkward position of coming back and asking them to fix it (which I've had to do multiple times at more 'upscale/expensive' places--not fun!) Overall this place is an amazing value and I will definitely keep coming back!