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http://www.openvoc.eu/poi#funnyReviews
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  • I just want to say that like every other restaurant or activity one can partake in....the customer service is what makes it or breaks it. I so want to give the Avenue a five star recommendation but I simply can't due to the lackluster service we have run into here on occasion...but there is one bartender in particular that really knows what customer service is all about. I just can't remember his name right now.... So my fiance and I have been here a couple of times....I love the Prime Rib and she hates paying so much for a pasta dish but she let's me get my way once in a while to keep me thinking I actually get my way when I want it :) The night started out well, friendly greeting and we were seated immediately, however things quickly changed after that and we literally sat at that table for a full 15 minutes without a server saying so much as hello. To say I was disappointed would be a complete understatement, I was ready to walk out and never step foot inside again. I was hot! How could my favorite place for Prime Rib have such horrible service? Well luckily my loves calm manner came through and talked me into at least having a seat at the bar and having a drink while discussing our next move and this is were the bartender comes into play. I meant this guy was awesome. He was right there when we sat down, let us know he would be with us as soon as he finished making the drinks he was working on and he actually followed through with that. He came right over as soon as he was done. We ordered our drinks and then told our story to which he was very responsive and apologetic (but not overly) he offered to serve us at the bar and offered to buy us our next round of drinks. The rest of the dinner was excellent, he really turned our evening around and it ending up being a great night. Bottom Line - Service, Service, Service is key and our bartender is topnotch!!!
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