This was the first time I visited this Home Depot and it was just okay. My boyfriend and I needed to rent a flatbed truck to move a china cabinet. They have funny rules that they don't rent them out on weekends so we had to do it on a Friday. They stop renting trucks at 5pm and they are first come first serve. We first tried to rent one from the Cleveland Heights location because it would be closer to where we were going, but they simply said "no we don't have any" and then hung up on us. We then called the Steelyard location. They had one and my boyfriend was able to put it on hold for me to get there... Good thing I am a teacher and am off over the summer. If we both worked normal 9-5s we would be SOL.
When I got there they had told me to go to the services center. I told them what I needed and gave my last name, my boyfriends instructions, and they said no! The person I was waiting for had a last name of V not D! I started to panic for a second before they finally decided that maybe they did hear him wrong and I could have the truck. The rest of the rental process was pretty basic and easy. They took my info, checked the truck and sent me on my way with little other info.
The truck cost $19.99 for 75 min and $10 for every extra hour. Not a bad deal at all. On the way back I realized I had used some gas and was not going to be returning it at the level it left so we tried to look at the rental agreement to see if it said we needed to replace the gas... It was NO WHERE! We then called Home Depot and they put us on hold while we sat in a gas station parking lot waiting and wasting time and money. Finally they were super short with us when they said yes we needed to replace the gas, like we were bothering them by asking. That information would have been helpful BEFORE I LEFT THE STORE!
Overall we paid $39 for the truck and put $15 in gas. Not a bad deal. UHaul would have been probably twice that.