I've been going to this Second Cup for about a month now. Before I started my new job downtown I didn't drink coffee and never really felt the urge to stop and pick up one on my way to wherever I was going. I became hooked on their Irish Cream coffee with a little bit of skim milk and 1 sweetener. What I enjoy about second cup is you make you own coffee by taking it to the drink station and pouring the amount of milk/cream you want. Not everyone take it the same so why not give the people the power. They have that down and do it right. I also decided to buy of of their reusable cups to help save the environment. It wasn't at all expensive and now when I go for my coffee I pay less because it's considered a refill in their eyes.
The staff is friendly, very welcoming, know their regulars but do not make the non regulars feel uncomfortable. Its a very busy place in the morning and some times the lines are too long and I have to pass. As for cost they are not much more than your Timmies so for quality it's worth it.