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| - Tasha, the manager, helped me with my problem. I had bought a gift card as a birthday present for my sister and mailed it to her. The UPS Store I mailed it to received it, but did not give it to her, and told her they never received it. I believe the UPS Store employees took it. After getting no help or sympathy by the UPS Store, I called the Sephora customer service line to freeze the card. This woman was very understanding, and although she needed a receipt (which I didn't have anymore), she told me to call the store I bought the card from and see if they could help with the receipt.
When I called the store, Tasha, instead of filling out forms and emails (that she said probably would've taken too much time before the thief would've used up the card), simply completely replaced the giftcard. She even offered to mail it direct to my sister! Of course, I couldn't have the new card mailed to the box that had already been stolen from, so she said I could pick the card up myself when ever I had the chance. I picked the card up from the store that same day and hugged Tasha for being so wonderful. Thanks to her, I was able to give my little sister her birthday present this year, and move past the horrible, rude thieves at the UPS Store who left me feeling violated.
I don't normally give many comments, be it good or bad. But this event requires such. Tasha and her team at the Arrowhead Mall Sephora in Glendale, AZ are nothing but pure gold star employees. Not only have I never had a less than "gold star" experience at the regular times I've visited this store, but this particular event and encounter with Tasha has renewed my faith in good people working for a good company. Tasha undoubtedly needs a raise and/or a higher-level position offer.
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