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| - Well, my husband took my suburban in on November 30th 2015 for an oil change. No appt and had our 8 mo old son with him. He ended up waiting 2 hours for this simple oil change to be done. No other checks were done on the vehicle at all.
That leads me into my next encounter I had on January 26, 2016. I had actually called the day before because I discovered a nail in my side wall and I wanted them to confirm I needed it replaced and to order my new tire for me like they needed to last time. I felt with Rick, he confirmed a new tire was needed and set an appt for me in the morning while my two older boys were at school and I would only have my 10 mo old with me and it would be before his nap time. The original appt was set for 9:30. I arrived and Adam told me that Rick should have set it for a later time as the delivery of the tire wouldn't be until between the time of 10:30am and 12pm. So I had to plan to come back around my sons nap time. I came back about 11:30 because I also needed a balance as I was experiencing some shaking while driving on the freeway, figured they would get started on that if the tire hadn't arrived yet.
They didn't. I ended up being there for over 2 hours... And this is after making an appt and making the effort I did the day before to avoid all this wait. Very frustrating.
They replaced my rear tire and I asked them to check for an oil leak as I had some spots in my garage from my truck. They couldn't find a leak... But I found it funny that I had spots in my garage from the last time THEY performed the oil change and after that day there were no more leaks. They must have tightened the oil pan... I checked because I laid down a large white poster from the dollar store under my truck and there are no more oil leaks... So at least that's fixed...
Well I waited for over 2 hours... I watched off and on from the waiting area by the bathroom... I thought it was weird that the guys were out there in the bay smoking while working... Maybe things would go faster if they didn't have to take breaks to light up. And during this time they said it was about done and I asked if they had balanced all tires and they said they would get it done... What was I waiting on?? Why weren't they all balanced like I asked.
Anyway, dealing with all that and a fussy baby because it was his nap time was no good!
I don't drive on the hwy or freeway often... My boys go to school about 2.5-3 miles away from where we live, which also happens to be 83rd ave and deer valley. Just to give you an idea of how much I drive.
Well last weekend we decided to go to dinner at Bobby Q's off I-17 and the front of my truck was shaking way worse than it was before I got the "balance" done. Everything was rattling and it was very scary! Especially because I have my 3 small boys that I drive around.
My husband was also very concerned saying the balance should have fixed any shaking going on. He told me to take it back in. I called the next morning and made an appt for today, Wednesday Feb 10th, 2016.
I had an appt for 10am to have the tires balanced again. They said t would take about an hour. So I walked to Albertsons with my now 11 mo old and grabbed a few groceries we needed. I got back and waited a bit and by this time it had been almost an hour as I had dropped off my keys at 9:49 and it was almost 10:45 for them to come inside and tell me that my two front tires needed to be replaced because the inside of the tires were so worn down.... What????? I've been here 3 different visits prior to today, all long visits at that for them to tell me that now I need two new front tires?? Why is this just now being brought up? Why wasn't it mentioned when I got the tires "balanced" last time? Or why wasn't it brought up when there was a guy changin my oil and could see my tread was wearing down? That's a sales opportunity first of all and a safety issue!!!! That's your job to find and let the customer know if there is an issue. There was never any mention of my front tires from any of my previous visits... I still have all my receipts and what has been done along with any notes... Not one word was mentioned about my tires inner tread getting low or them recommending I need a rotation or anything... My front left tire measured 1/32..... That's BAD! And it was on the inner side of the tire, so it's not exactly where you can see it on a normal regular basis. But they have been up under my truck including today, 4 times. And I'm just now being told this.
Also while they took me out there to show me the inner tread of my front tires, I'm holding my baby and the guy talking to me lights up a cigarette two feet away from me and my baby inside the bay??!!!!!!!! Hello????? If you want a smoke break you don't take it next to a customer as you're explaining what's going on and they are holding a baby in their arms! Go out back where customers can't see you while you're on break and smoke. How unprofessional. No consideration.
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