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  • Ugh. The note below is probably why your restaurants are always empty. You did NOT understand the situation. You asked me no questions about why we were getting frustrated and did not give your hostess a chance to explain the situation to you. You merely interjected when he came up to the counter upset and then you dismissed us with zero apology. What kind of customer service is that? I might have expected that from a shift manager, which is what I thought you were based on your behavior, but never a restaurant owner. What my boyfriend said to your hostess was "she didn't even offer to put our name down." Valid complaint. Was his tone the best? Probably not. But we expected basic service which you didn't deliver. You, Mrs. Restaurant owner, are the one to blame for not training your staff well. Your actions were ruder than both my boyfriends and your hostesses actions. Unacceptable. We were willing to wait. Like I said, we were excited to come try out your restaurant, but we were not even given the opportunity to wait. Where was the wait time? Neither you nor your hostess gave me that until I had to ask several times. The fact that you had two similar instances within the matter of a few days should tell you that there is a problem with your service. Larry probably wanted to wait as well but was not given a chance. Service complaints are so easily rectifiable. Your hostess has had three similar complaints on here in the last two weeks. Train your staff. Finally, way to go and get your friend, Yvonne, to write a review about your restaurant to counter mine. Very professional. Just like your response. Zero friends, two reviews, the other one for your failed restaurant, Cuttlefish? Nice try. People - don't waste your time here. You can get a better Bloody Mary cart at The Henry. A better breakfast at Butterfields. And better service anywhere else. This plaza for example: Soi 4, Chez Vous Crepe, POMO, Naya... hell, I will even go to Pei Wei. You're in a spot with a lot of competition, lady. Step it up. Again. One star, well deserved.
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