I have to update my review after my experience today. I came in to enjoy a nice lunch with my husband only to be frustrated and disrespected! Let's start off with the dirty plates and cups which I quickly set aside and we should have left then. The waitress came over and wanted to get our drink order and I let her know that we needed a minute. After about 10 minutes I went up to the bar and let her know we are ready to order. She seemed to have an attitude and said with a tone "oh, well I was just taking care of other things"
She came over finally and then we ordered 2 appetisers a lunch plate and a to go plate.
She brought us the cheese crisp tray and we let her know that we didn't need it. We had to tell her 3 times and she rudely took it away and then she proceeded to talk about us laughing and twirling the tray to other employees and the manager. I felt so disrespected at that point and again we should have left but didn't.
At this point we did get our appetisers and watched multiple tables get their food way before us when they had come in way after us. I thought they had just forgotten about us.
Finally the food came out and the manager took it to the wrong table. Ok...it happens.
So we ate kinda, as some items were cold and stale and others were extremely hot!
Then I asked the waitress for a to-go box and some extra salsa to take with the leftover chips and she just brought me the box. I asked again for the salsa and she rudely said "I can't give you any to go, that's the policy." I said since when? We have been coming here for years??
She rudely said it's always been the policy and that everyone else wasn't doing their jobs right so she can not let me have any salsa.
My husband was pretty upset at this point with the entire ordeal so he looked at the manager and she quickly started telling him about the salsa issue. He then took off to the back and wouldn't come back out so we could inform him of all the issues. (which I'm sure he knew since he was part of the issue)!
This is entirely unprofessional and disrespectful on so many levels. You don't treat a paying customer like this.
It seems that there are different employees and manager in today. Service has gone downhill and everyone seems put out, rude and lazy!