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  • My experience was great. I work at a bank and once a month I get a weekday off so I can work a Saturday. Today I was off and it happened to be a daytime Pittsburgh Pirate baseball game. After getting my oil changed, at about 3:00 I met up with a friend at our usual sporting event location, buffalo wild wings. We had two GREAT bartenders. I want to say I do not know these bartenders personally but they have waited on me several times. We bought beers and food throughout the game. Overall, we spent about $120 together. My fiancée came to join us when she got out of work at about 5:30 and another couple joined us after they were out of work at about 6:00. At about 7:30 we were getting ready to leave. I asked the bartender for one more beer and my check. She informed me that I was "cut off" because the manager stated that I had been there "since noon". I was nothing but friendly and respectful the entire time I was there and I had not entered BWW until after 2:30. The manager that cut me off was Bobby. He claimed his "associate" said I was there too long. The bartender was very upset because she claimed that she did not feel I was intoxicated or causing a problem. She was also upset that this was happening to me when management does not cut off people who are obviously belligerent and are requested by bartenders to be cut off and their request is ignored. I am upset as a loyal buffalo wild wings customer. I am a frequent customer because I enjoy wings, beer, and sports. I will not go back to this franchise. I was a perfectly well-behaved paying customer tonight. I purchased over $40 in food and was in no way causing a problem. I am upset at the way I was treated. On my days off I like to watch sports and have a few drinks. I do not feel I was causing any sort of problem. My fiancée was there and would not have tolerated any inappropriate behavior from me. I believe this manager was wrong and needs corrected so that he does not have the same affect on other customers that he had on me. I also feel sorry for the bartender that she lost a tip because she was wonderful and she not have put up with actual belligerent customers that management refuses to address. I hope this shines some light on some issues at this location. I will not return to this particular location but my hopes are that your franchise can correct the manager issues and help out some awesome bartenders that you have working there.I gave a 5 for experience because my service was great but I am unbelievably disappointed in my experience. I have never been cut off at a bar and would have never expected that to happen to me at such a casual event.
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