I have been here 3 times previously for my other car. I have brought my Jetta here twice with no issue. However, after an oil change at the end of May, I noticed an oil leak in my driveway a few weeks later. I returned from vacation few weeks ago and noticed oil still leaking so I brought it back to firestone last week. They checked it and said they tightened everything and changed the oil filter. It still leaked so I brought it to Volks and they said that the oil drain plug wasn't secured properly because of an incorrect sealing washer being used. This simple issue should have been fixed by firestone during the check. They claimed everything was on correctly but it was not. They did a poor job not once but twice. If they fixed it during the check I probably would've been more forgiving. I'm sad I will now have to drive an extra 20 minutes down to the dealership so I can get reliable service.
Also, they keep recommending us to come back every 3-5k miles instead of 10k(newer cars) like Volks says; what an outdated suggestion. For the less car savvy people who are unaware and ask a supposed expert, this is like being scammed.