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| - First let me say that this is not the first time we've stayed at the Golden Nugget. Everything has gone incrementally downhill since the first time we stayed here, but we decided to give it one last go.
This trip was to celebrate my Mother in laws birthday. I called the hotel directly almost two months in advance. We needed to make sure we got a handicap accessible room preferably with a roll in shower, as my Mom can't stand to get get out of her chair, and has to transfer over to do anything outside of her chair.
We were informed that they only had FOUR handicap accessible rooms with a roll in shower but they all had king beds. (Do they not take into consideration that some disabled people would like to not have to share a bed with their traveling companions?) They said we could have a roll away cot brought in for the third person. As it was my Mom, my husband and myself we needed 2 beds. Making someone sleep on a ROLL AWAY COT for FOUR days of a VACATION was unacceptable to me for the amount of money we were paying for the room. So we compromised and booked a room they said was also handicap accessible, that had two double beds but a regular bathtub that we could use a shower chair in. I thought that would be ok as long as it was truly accessible, so we booked the room.
Upon arrival, we waited in line for about 20 minutes while we waited for one of only 2 clerks working the check in. There were about 18 people behind us and about 5 people in front of us when we got there. After getting to the check in desk, we were informed that there were NO handicap rooms with double beds available at all (even though we booked this room two months prior.) The desk clerk finally got her supervisor and he found a room that was handicap accessible with two double beds. So up to our room we went.
Although our room did have two double beds thats about all I can say about it. First, the beds were too high. I mean they were even high for able bodied people. When you can't use your legs, the only ways to get into bed are to transfer evenly from your chair to the bed. This can only be accomplished if the bed is even or just slightly (1 or 2 inches) above or below the seat on the chair. They other was is kind of degrading. You either have to have someone pick you up and put you in the bed (which wouldn't have happened in this instance), or have someone push you by your behind while your are yanking on the sheets hoping that the housekeeper tucked them in nice and tight, while you pull yourself over the bed. We ended up taking the bed and box spring off the frame and putting the bed and box spring on the floor.
The toilet was low....I mean knees-up-around-my-ears-when-I-sat-down-on-it low. So we called to ask if they had a riser for the loo. What they brought didn't really work. It had plastic bolts on the side so that it would tighten down. Well it didn't. The first time she tried to transfer over, the riser slid nearly off the toliet. So for the whole trip, any time she had to go ( that we were in our room) , I had to hold onto the damn handles attached to the seat. Not to mention the not-helpful-at-all-to-someone-who-can't-use-their-legs grab bar that is bolted to the floor. There was also no room for her to turn around in her wheelchair for the bathroom. She doesn't even have a big chair. Its a little racing chair.
How they thought this room is handicap accessible shows a shocking lack of knowledge in the ADA laws and requirements not to mention a serious lack of training for the front line staff. With more and more customers requiring special needs accommodations it would benefit the Golden Nugget greatly to do a little research and fix the problems with the rooms so that their less spry customers can enjoy their stay as much as their able bodied friends.
The only reason this review got two stars instead on only on is the service in the poker room. They were very friendly and accommodating when my Mom wanted to play in a no limit poker tourney.
Unfortunately, the nice guys in the poker room were not enough. We will no longer be staying at the Golden Nugget and will NOT recommend them to anyone.
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