We've been here countless times. After tonight, this will be our last. When we arrived there was a family (with at least 4 children) running around and being horribly distracting. The youngest kids were crying with no adults bothering to try and quiet them. This family obviously belonged to one of the servers as when she brought over a portion of our order a little girl was chasing her asking to be lifted up. The family eventually left but the experience did not get any better.
Considering it was prime time for dinner on a Saturday, there were only a handful of tables in use. The service was ridiculously slow. Half our food was barely warm, many of the items are COATED in Cajun spice, and the teriyaki beef is coated in Montreal steak spice with teriyaki drizzled on top. All of my tempura was hot but completely soggy and disgusting. The table next to use refused theirs and I followed suit.
My husband made a comment that since the place across the street closed down the quality here has dropped because there is no more competition.
The staff are friendly, but it is not enough to make up for the terrible experience we had tonight. If I was able to give 0 stars, I would.