I've been there 3 times. Yes, they are friendly but overpriced. The first time my car needed new brakes. The second time I went there because my left front tire was making weird noise. They claimed they can't hear anything. I came back 3 month later because the noise got louder and I was not the only one who could hear it. I told them to check the wheel bearing. The older guy made a stupid comment that woman hear things. Needless to say that I never went back. I got the bearing fixed at Meineke (highly recommended) in Urbana.