I have been going to Boston Market for years. Consistent Quality in food and service. However this store has changed dramatically. Last night i decided to bring home B.M. for the family. The macaroni was over cooked, the chicken cold, but it was was late when i got there. Even though they miss made my salad last night, I decided to give them another chance.
So tonight I returned. They didn't seem to care that last might was an error, nor did i push the fact. However when they repeated the mistake again tonight, I had to call them out. I guess the consistency has remained, but the quality is lost. When i showed the clerk the salad was wrong, she said the guy was new. So i gave her the menu sitting on the counter and and asked her to show the guy what went in it. So he through on two handfuls of onions and told me they were out of the other ingredients. I had to ask for my money back and left with no salad. The manager - Dan didn't really seem to care.
I will not return to this store until its management changes. Over the years i have been there dozens of times. Now it has fallen below the minimal acceptable standard. I hope all the Boston Markets are not of this quality now and that this was just an aberration. It was two nights in a row and we are done with our local store.