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| - I have never posted a review on Yelp before, but I felt that this place really hits below expectations, which isn't fun for anyone.
I have come here routinely with friends for Lunch AYCE ever since they opened and the food was never really amazing, just mediocre. It seems to have gone down the drain since then, along with their service.
I wish I could take off another star for poor service. Every time I have come here, service has never been phenomenal, but the last time I went, it was really really bad. The waitress (if I can even call her that) seemed to be annoyed from the second me and my friends sat down, thrusting menus at us and then subsequently ignoring us for 20 minutes.
Every time she brought our food around, she wouldn't bother to set it down and clear the table. In the end, my friends and I had to clear the tables ourselves, piling up our plates in the corner so that we could make space for the food that was arriving. At one point, instead of making space for a plate, the waitress just put the plate of hot food in my friend's lap! I was outraged and shocked that she would treat paying customers like this - and recurring customers at that.
She wouldn't come over when we waved her down, she would only take a plate or two after we cajoled her into clearing the table for us, she smirked at us when we asked for the fees for taking home sushi ($1 a piece, by the way. Beware because they don't tell you the price beforehand, not that I'm recommending this place to anyone) and was just downright rude. It wasn't just our table, I noticed - she would disappear into the kitchen for long periods of time, while other tables would look around and wonder what was going on.
On top of that, the food isn't that great. I've tried better sushi at Pacific Mall, believe it or not. You can tell the fish isn't fresh and all the tempura we ordered was dripping in grease. Mango rolls used to be a favourite of mine until I ordered it here. Mango rolls at this place equate to a slab of rice with a mash of mango and fish placed on top, sloppily held together by a string of seaweed. Not just unappetizing to the eyes.
I've tried the sushi, sashimi, greasy tempura, soups, side dishes right down to the sushi pizzas, chicken wings and fries, and I can easily say the one consistently good thing here is the canned soda.
It wasn't just AYCE, turns out. A friend of ours came in repeatedly while we were eating lunch and we noticed her enough times to ask what was going on. Apparently she had ordered take-out, but the restaurant repeatedly got her order wrong and threw random substitutes in her order instead.
TLDR; Bad customer service paired with less-than-mediocre food doesn't make up for the slightly lower prices. Grab a buck or two more and take a drive over to Makimono's for better food and better customer service.
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