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  • We went to your Chandler, AZ yesterday for Fathers Day at about 5:00PM. I called ahead at 3:30 to check best seating times. We arrived just before 5 and were immediately seated. After sitting for a few minutes we noted that it was a very warm in the restaurant. We were brought our drinks in a timely fashion and ordered. It became even more obvious that there was an AC issue at the restaurant and I asked the waiter who stated that they started having AC issues at about Noon. We went ahead and had our meal which I really don't remember eating because we were all suffering from the heat in the restaurant which must have been 100F. Waiter said yeah, sorry... but you should see how hot the kitchen is. Like we really were concerned with the kitchen. By the time we left the restaurant had filled up and we were leaving drenched in sweat. I asked to see the manager at the front desk before we left and she promptly came out. I advised her that all of her customers were miserable and why had she not been seen for the whole time we were there (little over an hour). She stated that she was working on getting the AC fixed. I just wanted to share this and let you know that if I do not receive some kind of positive feedback (which I did not receive at the restaurant) from corporate I will never return or recommend your company again. We've been enjoying your restaurant for over 10 years here. That manager should have been on the floor interfacing with the customers and offering discounts or even refunds. And she definitely should have had the matrode/greeter warning customers at the door (if not closing the doors for new diners). So what really pissed me off was that I well called well before driving the 30 miles to the restaurant and nobody said a word of warning. And yes, our son dropped $80 on his first time taking me out for a fathers day meal (with his first pay check), and he felt HE had to apologize to me. Horrible, horrible, horrible manager. We typically had very nice meals at Abuelo's. UPDATE: I was called very quickly by Abuelos today after sending an email and yelping. The restaurant owns their errors in communications and resoution when they had issues yesterday and are trying to make things right with their customers that suffered through the meal yesterday. Though I can't bring myself to go above 3 Stars, I do bump it up to a 3 Star review from a 1 Star review for their rapid response. Thank you for doing the right thing Chris. We will return :-) Final Update: Chris came through with some credit to dine here again. We returned recently and enjoyed our experience and will probably return in the not too distant future.
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