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  • I love Lane Bryant bras and boots. I think the products are great. This review is not about LB as a brand, this review is about the East Towne Lane Bryant store. I used to work for a sister store of Lane Bryant. I know the standards they hold, the customer philosophy they stand by, and the quality of customer service they strive for. I have never had a positive customer service experience at the east side Lane Bryant. For years I've been giving second chances, or going in just for pick up, or to attempt to try clothes on. The staff is inattentive, rude, apparently always annoyed, and does not live up to the Ascena Brands way. I always struggle to get a sales associate to even notice I'm in the store. When one does, it's usually because I've been staring at the fitting room doors for several minutes with a handful of product in my hands. They're unapproachable, completely entrenched in their own conversations with each other. Tonight, one associate happened to notice me before that point. She asked me what type of bra I usually wear, and I told her which style I tended to prefer. Anytime I even glanced at anything else, she almost barked at me that that wasn't the correct style and redirected me to the previous style. I felt as if I wasn't allowed to look at any other styles. I tried on my bras, and wasn't able to buy one in store (they didn't have the right size available). When I mentioned why the bras didn't work, she told me to order online with her in store (they get the sale attributed to them if they do it in store which helps with their stats). I asked if the sale was available online, and she said it was but then I'd have to pay shipping- that if she did it I could get free shipping. I told her that I don't have to pay shipping if I do ship to store, and that I would go online tonight and complete my order. This didn't make her happy, but she had been rude to me the entire experience and I didn't want to spend any more of my time with her, nor give her the sale when she made me feel uncomfortable. I hate the feeling I get leaving this store. I have also written the store to let them know many times, and yet nothing has changed.
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