I have been here many times and have never had any problems. I went yesterday for a pedicure, my feet were a mess and needed much help. I left with beautiful soft well manicured toes, painted for Disneyland ! Some nail salons make me feel like they are talking about me in a language I don't understand but never has this happened here. The people who work here are gentle, polite, efficient and most important CLEAN. Never had a problem with chipping polish and they do amazing jells also. Give it a try you will be happy!