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| - It was a little rough going at the start with this business; I called and scheduled a service for a Thursday afternoon and no one ever showed up. Though the girl I spoke with on the phone, Sam, was incredibly apologetic and very helpful in trying to isolate the problem of what had happened. I work graveyard, so when someone called me at noon on Friday from the corporate office, I was half asleep. She told me she understood that my boyfriend had turned the electricity and water on at our old house specifically for this day (this was the cleaning before I handed the keys over to the realtor) and that they would take care of the cleaning and someone would be out Saturday at 3pm. Silly me for not taking her name and number, but I was half asleep. No one ever showed up Saturday either and no one ever answered the phone. Fast forward to Monday morning when I finally got ahold of someone who assured me that a team to clean my house would finally show up Tuesday afternoon.
Jorge and Dina are the reason this company is getting five stars from me. It probably should only get 4, but I want everyone to know that Jorge and Dina totally deserve 5 stars. Obviously the structure of the management in this company is lackluster, but, the service was free because everything had been messed up for me, and my house now looks the best its looked in 20 years. Dina and Jorge are so friendly and personable, and did an absolutely amazing job! My floors, bathrooms, and baseboards hadn't been cleaned in ages and it was so nice to see them sparkling when I returned back to my house 3 1/2 hours after I had let them in. Even after they were done and I had to hang some curtains and removed some hand-painted cabinet doors, Jorge and Dina stayed to help me. Check Maid is really lucky to have a team like them, because they are the reason that customers will come back!
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