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  • I purchased my vehicle from this place. Loved my sales person but I hate the service department. I experienced an issue within 30 days of purchasing this vehicle and the Service Director tried to argue with my about fixing it. Someone else had to get involved in order for the service department to fix it. Fast forward to today, i scheduled an appointment last week to take my vehicle in today due to a loud knocking and oil consumption issue I have. I received a notice in the mail from GMC advising about this issue and to take my vehicle in if it applied. I didn't want to bring my vehicle to sims because of what happened last time. However I decided to give them another shot. I come in and give the sales advisor David Paul the letter I received from GMC and you could immediately see his facial expression change to annoyed. He goes and talks to Ron Cidor about the letter and I can hear the talking negatively about me. They try talking me out of having this issue fixed and tell me I had to pay then just to diagnose the problem. However my letter states diagnostics and repair are covered. He tells me no I had to pay for the diagnostics today. I tell them it's all about money with you guys and both Ron and David proceed to speak to me ask if I'm stupid. I can tell they don't want to be bothered with this issue and so I leave shaken and in tears because of the early they treated me. I've contacted GMC and I'm awaiting a response. This is not how you treat your customers and there shouldn't be an argument every time a person brings there vehicle in. No matter if it's due to a service issue, recall or manufacturer issue.
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