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| - I had pre-screening passes to see Fences, but we arrived around 6pm for a 7pm screening, which is a no-no. There was a huge line and we were being told that it was full and there was a good chance that we wouldn't be able to get in. Usually, we still get in, even after they (the promo team) announce that we won't, but this time it truly was overbooked.
However, the Harkins manager was extremely nice and accommodating. He gave all remaining people in line the option to stay and he'd give us passes for any showings that evening. DD and I elected Office Christmas Party. (Funny movie!) The auditorium was clean, the temperature was perfect, the sound and picture quality were great. The restrooms were also clean when I visited. The only complaint I have is the parking. Due to this theatre being in a strip mall with lots of popular businesses and a fairly small parking lot, in comparison, the parking situation was a bit ridiculous. We circled for about 30 minutes before finally decided to park much further away (close to Shea) and just walk back. Everything else was great. Thank you, Harkins management, for providing an awesome customer service experience!!
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