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| - Not sure about the other locations, but the one in Ballantyne is horrendous. I mean one of the biggest cluster F's I've ever experienced in my life. They refused to seat us at a 2 top table in the outdoor area because a "party" was coming which NEVER came the 1.5 hours we were there due to terrible service. We were sat in the middle of the floor at a high top table and waited 10-15 min just for drinks. Ordered the mild wing appetizer to which the server said "we don't have mild" and which was clearly stated on the menu. Once bringing this to her attention the response was "oh". My wife ordered a Mr. Pibb and the server said "what is that, I have never heard of it". Uh, take a look at your soda machine like my wife did and you will clearly see Mr. Pibb as one of the options which is also clearly stated on the menu to which the server said "Oh, I"ve never heard it called that". My wife specifically said Mr. Pibb because that's what they serve so I guess what it really says is that for our first time eating there we knew more about the drinks and menu option then our server did. The wings were horrendous with zero flavor and came with no dipping sauces and we ordered 1 ranch and 1 blue cheese. Another server realized this and kindly brought us what we ordered. 20 min after that our server finally came and took our order and when it came out she brought us the wrong pizza so we waited again for the correct one. We asked for utensils 3x and the restaurant said they "ran out" but again, another server kindly brought us some because our server couldn't seem to be bothered by bringing us any. This is after she tried to leave dirty appetizer plates that we had used for wings on the table and tell us to use those for our dinner. So to sum it up, long wait for food, incorrect order, no utensils, no napkins or plates, wrong order when it came out, incompetent server and manager who also couldn't remember jack crap, and food was bland and definitely not worth the wait or the $$$. I mean it starts at the top, so if the manager can't manage the restaurant herself then that explains the cluster for the rest of the restaurant. The manager asked us 20 min after we received our wings if they had ever came out, then we asked her for utensils and of course she didn't remember to bring any so what was the point. Do yourself a favor and don't let the "cute little patio area" draw you into this disaster of a so-called restaurant. There are plenty of others in Charlotte to choose from.
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