| rev:text
| - 2.9/5
I would give them 3.8(which is pretty rare for me) if the service was any decent but holy mackerel, it's the WORST. Worst than any restaurant I ever been.
Before I start with service, I'll say food was pretty decent for what you can get around this neighbourhood. Yes, they extra charge you for the soup base but, it's way flavourful than a lot of hotpot places I experienced in this neighbourhood so I'm not going to complain about it. They do have limited variety of ingredients but meat is fresher than what you can get around here. Also they have beef tongue! Big Plus point for that. But I wasn't pleased with their seafood. I went there in cold winter but seafood are in a pretty bad condition. I could taste bad smell of old sea from both shrimp based ingredients and fish. ( Imagine what would it be like during summer! Eww)
Now the service... Let's be honest here. These guys aren't cheap like any other Chinese restaurants around here. They are trying to be upscale Chinese hotpot restaurant. And I'm expecting them to deliver the decent service as well. If anyone want to say "but it's Chinese restaurant.." talk, let me tell you something. I went to up town location. They were also extremely busy like this place but I received fairly attentive service from my server & bussers. They didn't give me any smile or made small talk with me but they keep on checking at my table whenever I do need them and successfully deliver the 90% of my order.
Now.. Unlike their uptown location, I was sitted at my table by sweet but not so sure about how to deal with customer, hostess, and was abandoned at the table for 15 mins! My friend had to flag down multiple busssers & hostess to get our server. Not to mention that they never offer the water. Anyway, we got help from a server with a little bit of attitude to start our meal. Hotpot arrived and veggies arrived, but where are my meat? Seafood? Nothing arrived after veggie ingredients for another +15 mins. I mean its like we been sitting at table for half an hr with no real food to eat cause no one start their hotpot with veggies. I mean come on. Even my very chill and patient friend was starting to getting bothered by this. After few more struggle to flagging down the server, we finally got our food. It was fairly enjoyable. There are few issues with portion of ingredients(Only one or two piece of meat & veggie arrived while it should been 4 pieces ) and we only received 70% of our order. Oh did I mention about how I enjoy making additional order? it's almost impossible to get an attention from our sassy server after the first order. We asked bussers to help us to get the servers attention, but they either pretty much ignore you or tell you that you need server for whatever you need. It's like the server who is supposed to take care of your need entire dining experience is unreachable like a rare Pokemon! After a long struggle with horrible service, we finally managed to finish the dinner. Again, it's impossible to get the bill. Waited for another 15 mins or so to get a bill and pay. This explains why I had to wait for an hour to be sitted even tho there weren't many ppl ahead of me.
Will I be back? I'm not sure. Will I recommend this place to others? I'm also not sure. They seriously need to work on their system and quality check for ingredients, and than maybe I'll give them another chance..
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