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| - I have never been so disrespected by a 'customer service' representative in my entire life. I had an issue with my contacts while I was at work and realized I only had 1 contact left. I called the Walmart Vision Center at 9 am (the online posted hours said it was open from 6am-12 am, which was obviously just an error) The phone kept ringing and ringing so I decided to call the main Walmart number. They said the vision center opened at 12. I though I would be able to leave work early to go purchase more contacts but oddly enough, I was stuck helping a customer so I ended up staying hours over my scheduled end time. I called the vision center once again at 4:30 when I was able to leave work and again no one answered. I then called the Main number and asked what time the vision center closed. The woman said they close at 5. I asked if someone would be able to assist me if I got there right before that time and she said 'Absolutely! As long as you're here by 5 someone can help you.' I rushed to Walmart and I got there 12 minutes before 5 o'clock. I stood in the vision center for 2 minutes and no one came out to help me. Finally I peeked my head in the back room and I saw a woman sitting on top of the counter on her cellphone. She apologized and came out to 'help' me. (Her name was Jessica)
I told her I only had 1 contact left and I was hoping to purchase my contacts. She looked at the clock and said, 'No, I leave in 7 minutes so I can not help you.' I told her I have one contact and if there is any way I could even have a trial size until I can come back tomorrow morning since I can not see without the one contact and I would even pay for the trial size. She again said 'No, I leave in 7 minutes and I can't give out trial sizes.' I asked if she could pull my prescription and see if they had the contacts in stock so I could purchase them. She rolled her eyes and walked to the computer. She asked my Date of Birth and said I had to contact the Walmart off of Raintree. I asked if she was able to call their Vision Center and get my prescription since I wouldn't be able to make it to that location in time. Jessica then said 'No, I leave here in 7 minutes and I would like to go enjoy my Sunday.'
I told her I had called and spoke to someone who said you could help me if I arrived before 5 pm, I had rushed here, and I actually stood around for 2 minutes waiting to be helped, and I would really appreciate if she simply called the other location and help me at least get a single contact if not let me purchase an entire package. She then continued to raise her voice at me and said 'Honey, I leave here in 7 minutes I am not going to call the other location to bother them because I'm sure, like me, want to leave and enjoy their Sunday. We close at 5 and you're too late.'
I asked her to speak with a manager and that was when Jessica began to tell me the Customer is NOT always right, and no matter who I spoke to she is not going to get in trouble. It was not my intention to 'get her in trouble', I simply wanted to understand why she was refusing to help me although I was there before the 5 o'clock time.
Jessica said if I want to talk to a manager I can go find one and walked back into the back room. So, I asked the cashier to call a manager to meet me at the vision center. I sat back down on the chair and waited. My back was facing the direction Jessica had went and as I waited she continued to YELL at me that I was not always right as a customer, I am inconsiderate for showing up right before she wanted to leave, and I was a retard for not understanding what she was saying. I asked her multiple times to please stop hollering at me which she failed to do. When the manager came over to speak with me she explained the issue with the contacts. I had my initial appointment at the other location and I would actually have to go to that location to purchase contacts, the doctors were not on site to give out the trial ones, and if I came back in the morning someone would be here to help me. All of which, I now understood. All of which were not explained my Jessica.
Jessica my understand how the process of contact refills work, but I do not. I do not work at Walmart Vision Center. I am a customer of Walmart Vision Center. I was under the assumption that any Walmart could pull up my prescription or at least see my prescription. If Jessica would have taken 2 minutes out of her 7 minutes left at work to simply explain the process, I would have understood and left before the 5 o'clock time. She would have left work on time and all would be well in the world. Instead, Jessica began turning the lights off around the manager and I and YELL over me as I tried to tell my side of the story.
I left Walmart in tears. Maybe Jessica had a long difficult day, but maybe so did I... I will be driving back to Walmart as soon as they opening in the morning to write a formal complaint to corporate.
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