My friends and I ate here last night at 3am.
Our cumulative order was: coffee, 2 milkshakes (chocolate mint + vanilla peanut butter), 2 club sandwiches (one with sweet potato fries) and poutine.
The food was excellent and for that reason alone I will return here at some point.
However the conversation at our table centered around a debate that my friends and I had over the service. My contention was that it wasn't good because our server was tired and inattentive, my friend felt that he was just being a dick.
What we weren't debating however was that our service sucked.
Examples:
1.) I ordered coffee that didn't arrive until our food came and we noticed there was no coffee. When I did get it, it was the least hot cup of coffee I've ever had.
2.) actual conversation:
my friend - 'I gotta say man, I don't know what milkshake to get. What should I get?'
server - "Whatever you want.' At which point he starting naming off ALL the different kinds. My friends was looking for any kind of recommendation and instead had the menu read back to him.
3.) We had to ask multiple times for our bill and for refills of water.
I don't know how much of this is anecdotal or how much of this is par for the course.