While I'm very impressed with the facility and kindness of the staff, I'm disappointed in my overall experience.
After hearing about how incredible this clinic was for performance horse injuries, I traveled over 5 hours each way to have my horse evaluated. I understand in the veterinary field things get pushed back for emergencies, but waiting outside in the heat with my horse for an hour and a half for a phone call seemed unnecessary. After I was finally seen there was an extensive lameness exam done which I was impressed with the knowledge of the vet. Fast forward a bone scan later I finally was ready to go over the results the following day and get treatment. I scheduled for the first appointment immediately upon opening since I had to get back home ASAP. Another hour sitting in the waiting room I finally was able to see the vet who went over the scan. We came up with a plan of treatment but the horse had to stay the rest of the day to get worked on. After leaving and coming back 6 hours later nothing had been done.
I was told to come back the following morning and pick him up that everything would be finished. Not only did they not do all the treatment that was discussed because they didn't have time, the bill was over double what was written up in the estimate (without informing me).
I have called repeatedly for 3 weeks now trying to get someone to call me back regarding medication/prescription.
I am supposed to be bringing back this horse for an update/check up. Unfortunately I don't think the drive is worth the time or expense.