update on my change of heart (2 to 4 stars):
I've contacted the owner directly, and she helped figure things out.
This makes a huge difference!
pros: actual building (love the hot room; the look of it as you're lying on your back and staring out the window/at the ceilings); downtown location;
great instructors.
cons: not too many. As with Jamie W., Donna M., Roma M., the front desk service was unwelcoming. Particularly from that one man who was dismissive, seemed harried. He seems out of place in such a zen place with an otherwise positive vibe.
~~~~~
I def. would go again, b/c the hot yoga classes are v. good, but I will be as speedy as possibly to avoid the front desk as much as possible.