I visited the Brecksville Heinen's this morning at approximately 8:45 am. I stopped at the salad bar to to get some items for my lunch, and although the salad bar was completely set up, there were NO tongs out to get items out of the containers. The salad bar does not open until 9am. As I proceeded through the store, to do other shopping, I saw that they were just starting to set up the fish stand. The ice was in the case, but only a couple of pieces of fish were out. The same was true of the deli counter. Now it seems to me that if the store opens at 8am, then the whole store should be open and ready to serve the customers. Maybe the employees need to get to work a little earlier to get all the prep work done before the store opens and the customers arrive. I shop at this store all the time and am very happy, most of the time, with the people and the service, but this is an on going problem and it's a little irritating. Needless to say, I left without my salad.