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| - I took our vehicles here for a few years for oil changes, brakes, etc. My last experience, however, ended that relationship and trust. No longer will we take any of our vehicles there, no matter how simplistic the job. And i make sure my friends know not to use them as well. I took my F-150 in for a tune-up. Something I thought would be routine and an easy job for someone who does this type of job routinely, turned out to be a nightmare. Of the 8 spark plugs they removed, they broke 6 of them off in the head, which required a special tool (and apparently, none of their staff were qualified, as they had to have a third party provider do the work. One is bad enough, but six is just pure carelessness. If that wasn't bad enough, they charged "ME" to have them extracted. This seemed very unreasonable to me, since I'm not the one who broke them in the first place.
I just had my oil changed, by someone else, and the drain plug was found to be cross threaded. In addition, the oil filter was so tight that removal was very difficult. Brake Masters did my last oil change... icing on the not so tasty cake.
I would not recommend this shop to anyone!
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